Ticket ID: 21844 Creation Date: 7/28/2015 9:59 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 26005 Last Modification Date: 8/26/2015 5:31 PM Platform:
Level: Closed

Support Request: Cannot install

Description

Hello,

We are a large retailer trying to trial sitekiosk for a in store kiosk and digital signage project that needs to be deployed in 200 locations as a pilot. Attempting to install on Windows 8.1 throws and error. " Error reading setup initilization file" We are running Windows 8.1 Pro. Running as administrator local.

Any help would be appreciated. We are looking to test and make a decision within a week.

Thanks
Shane Henszey

Answer: (1)
Re: Cannot install 7/29/2015 5:04 PM
Hello, the error you are receiving is a generally common error being broadcasted from your Windows Installer program:


Typically this error means one of two things.

1. The application cannot install because you have insufficient privileges to install applications. This can often be corrected by running the exe using the "Run as Administrator" windows option. See point 2 of this knowledge base post for more details: https://planguru.zendesk.com/entries/21316357

2. The download file gets corrupted. Sometimes this can happen, especially if your internet connection is slow and your anti-virus software is scanning the file during the download process. Try deleting the exe file from your downloads folder and download the trial again. You may also want to consider temporarily disabling your internet anti-virus scan.


Tip:
- hat you are logged in as a Local Administrator User Account (not a Microsoft Account)
- wnload all available updates from Windows and install.
Post comment
My Account
Login
Language (Tickets):